Privacy Policy
Last Updated: January 1, 2023
Xurome Ficila Pte Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document services in Singapore. Please read this privacy policy carefully.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our services, including:
- Personal identification information (Name, NRIC/FIN/Passport number, contact details)
- Document information (contents of documents submitted for our services)
- Payment information (credit card details, bank account information)
- Technical data (IP address, browser type, operating system)
- Usage data (how you use our website and services)
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our services
- To process your document requests
- To verify your identity as required by Singapore law
- To communicate with you about your documents
- To process payments
- To improve our services and website
- To comply with legal obligations
3. Disclosure of Your Information
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors who perform services for us, such as payment processing, data analysis, and document delivery.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure storage systems
- Access controls and authentication procedures
- Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Provide you with our services
- Comply with legal obligations (e.g., tax, accounting requirements)
- Resolve disputes
- Enforce our agreements
Typically, we retain document copies for 7 years in accordance with Singapore's document retention laws.
6. Your Data Protection Rights
Under Singapore's Personal Data Protection Act (PDPA), you have certain rights regarding your personal data:
- Access: You can request copies of your personal data.
- Correction: You can request that we correct any information you believe is inaccurate.
- Withdrawal of Consent: You can withdraw your consent for us to process your data.
- Data Portability: You can request that we transfer your data to another organization.
- Deletion: You can request that we erase your personal data under certain conditions.
7. Third-Party Websites
Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content or practices of any third-party sites.
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: privacy@xurome-ficila.sbs
- By mail: 18 Cross Street, #03-01, China Square Central, Singapore 048423
- By phone: +65 625106552